At Deals Viva Stride Store, we’re committed to making your footwear shopping experience as seamless and satisfying as our stylish collections. Whether you’re browsing our trendy Animal Print styles, comfortable Clogs & Mules, or sophisticated Dress Shoes, we want you to step out in confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to customers worldwide (excluding Asia and certain remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Basic tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love every pair from our collections, whether it’s our Fashion Sneakers, Comfort line, or Classic Running shoes. If you’re not completely satisfied, here’s how to return or exchange your purchase:

Our Return Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be unused, in original condition with all tags and protective coverings intact
  • Shoes must show no signs of wear or damage
  • Original packaging required

Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns on:

  • Items marked as “Final Sale” or from “BOGO Free” promotions
  • Dress Sandals with removed footbed protection or showing signs of wear
  • Any footwear showing signs of wear or damage

How to Initiate a Return or Exchange

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Use our template below to ensure we have all necessary information
  3. Wait for approval – We’ll review your request and send a Return Authorization Number (RAN) within 2 business days
  4. Package your items securely in original packaging with all tags and accessories
  5. Ship your return to:
    Deals Viva Stride Store
    Returns Department
    182 Hood Avenue
    San Diego, US 92117
  6. Wait for processing – We’ll notify you once we receive and inspect your return

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Viva Stride Store Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Product Name: [e.g., “Black & White Styles Block Heels”]
– Size: [Your Size]
– Reason for Return: [Please specify – size issue, color mismatch, etc.]

I have reviewed the return policy and confirm the item is unused, in original condition with all tags attached.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Date]

Refund Process

  • Timing: Refunds processed within 3-5 business days after we receive your return (plus bank processing time)
  • Method: Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Purchase price minus original shipping costs (unless return is due to our error)

Exchange Process

We’re happy to exchange items for different sizes or colors (subject to availability):

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange
  • Specify your preferred replacement item
  • Price differences will be adjusted (you’ll pay more or receive a refund for less)

International Returns

For our international customers:

  • You’re responsible for return shipping costs and any customs duties
  • We recommend using DHL or FedEx for traceability
  • Refunds issued in USD (may be subject to currency conversion rates)

Need Help?

Our friendly customer service team is here to assist with any questions about your Court Sneakers, Boat Shoes, or any other footwear from our collections. Contact us at [email protected].

Thank you for choosing Deals Viva Stride Store for your footwear needs. We strive to make every step of your shopping experience as comfortable as our shoes!