At Deals Viva Stride Store, we want you to be completely satisfied with your stylish footwear purchase, whether you’ve chosen our trendy Animal Print styles, comfortable Clogs & Mules, or sophisticated Dress Shoes. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • Shoes must not show signs of wear or damage
  • All tags and protective coverings must be intact

Note: For hygiene reasons, we cannot accept returns on Dress Sandals that have had the footbed protection removed or show any signs of wear.

How to Initiate a Return or Exchange

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Authorization Number (RAN) within 2 business days.
  3. Package your items – Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship your return – Send the package to our San Diego headquarters at:
    Deals Viva Stride Store
    Returns Department
    182 Hood Avenue
    San Diego, US 92117
    We recommend using a trackable shipping service as you’re responsible for the return shipping costs.
  5. Wait for processing – Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund/exchange.

Return Request Template

Use this template when emailing your return request to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Deals Viva Stride Store Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [e.g., “Black & White Styles Block Heels”] – Size: [Your Size] – Reason for Return: [Please specify – size issue, color mismatch, etc.] I have reviewed the return policy and confirm the item is unused, in original condition with all tags attached. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Date]

Refund Process

Once your return is approved:

  • Timing: Refunds are processed within 3-5 business days after we receive your return. Please allow additional time for your bank or credit card company to process the refund.
  • Method: Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
  • Amount: You’ll receive a refund for the purchase price minus original shipping costs (unless the return is due to our error).

Exchanges

We’re happy to exchange items for a different size or color (subject to availability):

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify your preferred replacement item
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns on:

  • Items marked as “Final Sale” or “BOGO Free” promotions
  • Dress Sandals with removed footbed protection
  • Any footwear showing signs of wear or damage

International Returns

For our international customers (excluding Asia and certain remote areas):

  • You’re responsible for return shipping costs and any applicable customs duties
  • We recommend using DHL or FedEx for traceability
  • Refunds will be issued in USD and may be subject to currency conversion rates

Questions?

If you have any questions about our returns policy or need assistance with your Fashion Sneakers or Comfort collection purchase, please contact our friendly customer service team at [email protected].

We appreciate your trust in Deals Viva Stride Store for your footwear needs and strive to make every step of your shopping experience as comfortable as our shoes!