Welcome to Deals Viva Stride Store! We’re here to help you find answers to all your questions about our trendy footwear collection, shipping policies, payment methods, and more. Below you’ll find detailed information to make your shopping experience smooth and enjoyable.
About Our Products
Q: What types of shoes do you offer?
A: We specialize in fashion-forward footwear that combines style with comfort. Our collections include:
- Statement pieces like Animal Print and Black & White Styles
- Comfort-focused options including Clogs & Mules and specially marked Comfort styles
- Athletic footwear ranging from Classic Running to Cross Training Shoes
- Fashionable everyday options like Fashion Sneakers and Casual Shoes
- Dressier selections including Dress Sandals and Block Heels
Q: Do you offer any special promotions?
A: Yes! We frequently run promotions like our BOGO Free (Buy One Get One Free) offers. Be sure to check our website regularly for current deals.
Ordering & Account Questions
Q: How do I create an account?
A: During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders and save your preferences for faster checkout.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your stylish shoes to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Q: What shipping options do you offer?
A: We offer two convenient shipping methods:
- Standard Shipping ($12.95): Fast and trackable via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
Pro Tip: Combine orders with friends to reach the $50 free shipping threshold!
Q: How long does order processing take?
A: Our team carefully prepares your package within 1-2 business days. During major sales events or holidays, please allow additional processing time.
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide from our San Diego headquarters, excluding some remote areas in Asia and other locations. International customers may be responsible for customs or import duties, which vary by country.
Payments & Pricing
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Are there any additional fees for international orders?
A: Your order total doesn’t include potential customs or import duties, which vary by country and are the responsibility of the customer. We recommend checking with your local customs office for estimated fees.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your shoes! You may return unworn items in their original packaging within 15 days of delivery for a refund or exchange. Please contact our customer service team at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Customer Service
Q: How can I contact customer service?
A: Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Q: Where is your company located?
A: Our headquarters is located at 182 Hood Avenue, San Diego, US 92117. From this sunny location, we ship trendsetting styles worldwide!
Didn’t find the answer you were looking for? Don’t hesitate to reach out to our customer service team – we’re happy to help you find your perfect pair of shoes!
Ready to shop? Browse our collections of comfortable yet stylish footwear today!